Pen
Third party collections
ETAN’s proprietary IntelliTrack process represents a true advancement in collections.

Third Party Collections

Our collections capabilities are provided through ETAN subsidiary, Credit Protection Association (CPA). For nearly 40 years, CPA has been a leading force in receivables management programs for the cable, telecom and utility industries.

CPA’s proprietary IntelliTrackTM collection process represents a true advancement in collections processes—from improved intelligence utilization to more logical workforce management. Collection resources are deployed in an optimal way based on consumer information, to ensure that treatment paths are relevant and productive.

The IntelliTrack process is fully customizable and can be configured to meet specific needs of any industry, company or collections campaign. 

A Smarter Way to Collect

IntelliTrack relies on historical account data which is compiled into a unique scoring model. With consideration of more than 120 predictive credit characteristics (such as credit scores, past behavior and open credit balances), accounts are scored and segmented based on the debtors’ propensity to pay. Benchmarks are built

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IntelliTrack relies on historical account data which is compiled into a unique scoring model. With consideration of more than 120 predictive credit characteristics (such as credit scores, past behavior and open credit balances), accounts are scored and segmented based on the debtors’ propensity to pay. Benchmarks are built in throughout the process to evaluate account groups on a variety of performance metrics. Groups that perform as expected continue on the assigned track, while strategies are modified to address underperforming accounts.

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Customizing Plans for Market Segments

ETAN creates customized collections programs to meet the needs of different industries.

For example, in collections for tolling, the consumer is never “written off.” Despite the fact that the account is in collections, the consumer can continue to use the toll facility, and the balance can vary from

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ETAN creates customized collections programs to meet the needs of different industries.

For example, in collections for tolling, the consumer is never “written off.” Despite the fact that the account is in collections, the consumer can continue to use the toll facility, and the balance can vary from day to day. ETAN’s collections strategy is uniquely aligned with the toll billing processes to run in parallel. The result is that we are able to encourage payment while continuing to provide excellent customer service  on behalf of the toll authority.

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Specialized Tools to Improve Payments

As the leader in 3rd party collections, we use a number of industry leading tools to provide effective and efficient collections.

 

  • Advanced skip tracing
  • Address verification
  • Specially trained agents
  • Credit bureau connectivity
  • Trigger programs
  • Payment arrangements
  • Settlement capability

As the leader in 3rd party collections, we use a number of industry leading tools to provide effective and efficient collections.

 

  • Advanced skip tracing
  • Address verification
  • Specially trained agents
  • Credit bureau connectivity
  • Trigger programs
  • Payment arrangements
  • Settlement capability
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