Contact Center Services
ETAN’s contact center solutions span the entire customer lifecycle and include integrated live-agent inbound and outbound communications, automated outreach and multi-channel communication strategies. Our customized call center programs use sophisticated methodology that motivates customers to respond promptly.
We make it our business to know each clients’ business, and the company customizes its strategies to meet each client’s service goals. They come to ETAN for our proven track record of achieving results. They stay with ETAN, because of our committed management teams who are invested in the success of each and every program, and each and every call.
ETAN serves as industry consultants, providing guidance on customer behavior during all stages of the payment process. The company provides expertise in Public Utility Commission (PUC) rules and has mastered timeline management to ensure not only compliance, but maximum efficiencies in the regulated receivables process.