customer satisfactionn concept
Customer Relationship Management
Comprehensive communications programs designed for optimal results.

Customer Relationship Management

ETAN’s communications solutions span the entire consumer lifecycle and include payment-focused bill messaging, integrated live-agent inbound and outbound calling programs, multi-channel outreach strategies and high-performing branded phone and web portals.  We strategically design solutions to integrate consumer behavior modeling with account characteristics and ensure that every touch point is relevant and effective.

Providing professional Contact Center Support

Every time ETAN agents make or take a call, the client’s reputation is on the line. Our agents are screened for exceptional soft skills and certified through a rigorous, service-focused training program. The result is a professional team dedicated to securing payments while providing an exceptional service experience. Customized scripts

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Every time ETAN agents make or take a call, the client’s reputation is on the line. Our agents are screened for exceptional soft skills and certified through a rigorous, service-focused training program. The result is a professional team dedicated to securing payments while providing an exceptional service experience. Customized scripts ensure that the clients’ communication conventions are followed and that call quality and customer service expectations are met or exceeded.

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Customizing print and fulfillment strategies

When printed communications are required, ETAN has processes that reduce costs and increase efficiencies. Our print and fulfillment operations capitalize on optimization practices derived from four decades of high-volume mail experience. When there is a digital option, we have the systems and software in place for full-scale email and free-to-end-user

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When printed communications are required, ETAN has processes that reduce costs and increase efficiencies. Our print and fulfillment operations capitalize on optimization practices derived from four decades of high-volume mail experience. When there is a digital option, we have the systems and software in place for full-scale email and free-to-end-user SMS texting campaigns.

Communication content and format can be customized, and are compliant with state-level regulations.

  • High-volume printing
  • Email and SMS texting
  • Data management and archiving
  • Postage optimization
  • Address maintenance
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Responding to Changing Channel Preferences

ETAN recognized the sharp increase in the demand for pro-active customer self-service and rapid shifts in communications preferences.  Our telephone and IVR options, and payment website are second to none in the industry. We help consumers by offering payment reminders and the ability to make payments, receive support and

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ETAN recognized the sharp increase in the demand for pro-active customer self-service and rapid shifts in communications preferences.  Our telephone and IVR options, and payment website are second to none in the industry. We help consumers by offering payment reminders and the ability to make payments, receive support and manage disputes online.

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