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ETAN for Utilities
Flexible, brandable, reliable payment processing.

Payment Processing for Utilities

Many regulated industries are required to outsource their payment processing functions. ETAN specializes in providing easy payment processing solutions for utility and service providers of all sizes. Our technology easily integrates with your IVR and your existing web presence. In most cases, we have the ability to connect directly with your billing or customer information system to streamline processing timelines.

Branded online payment portals

Your IVR and web payment portals will be branded to your specifications and provide customers the opportunity to manage their account 24 hours a day. This includes complete application management services including check verification, paper check conversion, identity and authentication services, credit/debit charge back resolution and receipt delivery for electronic

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Your IVR and web payment portals will be branded to your specifications and provide customers the opportunity to manage their account 24 hours a day. This includes complete application management services including check verification, paper check conversion, identity and authentication services, credit/debit charge back resolution and receipt delivery for electronic payments. ETAN can also provide paper and electronic billing services.

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Live Agent Telephone Outreach

ERS-dedicated agents call disconnected subscribers to give them convenient return locations and the option to receive a free, postage-paid shipping container. Multiple call cycles are made to connect with the subscriber at different points in the day and week. Reminder messages are left throughout the program.

ERS-dedicated agents call disconnected subscribers to give them convenient return locations and the option to receive a free, postage-paid shipping container. Multiple call cycles are made to connect with the subscriber at different points in the day and week. Reminder messages are left throughout the program.

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State-of-the-art Security and Compliance

Data and privacy threats are real, therefore having an effective and proactive  security program is mandatory. Security was built into every aspect of ExaCore—ETAN’s proprietary processing platform, and our security provisions are constantly improved with ongoing surveillance and updates, and additions to our passive and active security programs. All systems reside

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Data and privacy threats are real, therefore having an effective and proactive  security program is mandatory. Security was built into every aspect of ExaCore—ETAN’s proprietary processing platform, and our security provisions are constantly improved with ongoing surveillance and updates, and additions to our passive and active security programs. All systems reside in a private data center with a Tier IV-level physical security rating. ETAN is PCI compliant and SSAE 16 certified.

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