Credit card statement and check
ETAN for Utilities
Powerful collections campaigns for the utility industry.

Collections for Utilities

When the biggest priority is recouping unpaid service balances, ETAN’s subsidiary, Credit Protection Association (CPA) has a solution for that. CPA provides collections services for electric, gas and water companies across the country. Our rates are always competitive and our performance consistently tops that of our competitors. Be sure to include ETAN and CPA in your next RFP process. We look forward to showing you what we are about!

For even more information about CPA’s collections programs click here.

ExaCore Collections

ETAN has combined CPA’s state-of-the-art collections model with ETAN’s powerful transaction management engine to create ExaCore Collections. By managing accounts effectively, our agents are able to instantly retrieve detailed information and seamlessly make adjustments. Cases are managed and monitored through the entire lifecycle, and collectors have full visibility to the detailed information they

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ETAN has combined CPA’s state-of-the-art collections model with ETAN’s powerful transaction management engine to create ExaCore Collections. By managing accounts effectively, our agents are able to instantly retrieve detailed information and seamlessly make adjustments. Cases are managed and monitored through the entire lifecycle, and collectors have full visibility to the detailed information they need to provide successful, service-focused payment assistance.

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Strategies for All Delinquency Stages

CPA’s primary placement strategies and experience set us apart. Our proven track record can make a sizable difference for your business. Our customized telephone and mail strategies—integrating scoring methodology with account data and demographic intelligence produce industry-leading results.

When other collections agencies have exhausted their ability to collect on first-placement

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CPA’s primary placement strategies and experience set us apart. Our proven track record can make a sizable difference for your business. Our customized telephone and mail strategies—integrating scoring methodology with account data and demographic intelligence produce industry-leading results.

When other collections agencies have exhausted their ability to collect on first-placement accounts, CPA offers a comprehensive secondary placement program. CPA has shown that utilizing a secondary placement campaign to re-engage the consumer in the payment process is highly effective.

What about stubborn late-stage accounts? Maybe it’s time to try a passive approach. CPA’s trigger programs identify significant changes in a debtor’s contact information or ability to pay.

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A Skilled Team of Collectors

Trust a team of professionals. CPA’s telephone collectors are  trained intensively on call quality, negotiation skills and regulatory compliance. CPA only hires agents with experience in customer service. Every collector we employ is expert at conducting positive and respectful conversations, and the difference in their demeanor is reflected in our results.

Trust a team of professionals. CPA’s telephone collectors are  trained intensively on call quality, negotiation skills and regulatory compliance. CPA only hires agents with experience in customer service. Every collector we employ is expert at conducting positive and respectful conversations, and the difference in their demeanor is reflected in our results.

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