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Utilities
Most utility consumers have little to no contact with their providers. ETAN helps make the most of those interactions.

Utilities

Studies show that most utility consumers have little to no interaction with their providers on an annual basis. At ETAN Industries, we help our utility clients make the most of those interactions by providing revenue-generating services that reduce call volume, improve customer satisfaction and prevent costly service disconnects.

We understand the importance of customer service management in regulated industries and we have devised utility-specific communications programs to address contact center challenges. Whether it is taking overflow inbound volume during peak periods, or making payment reminder calls to reduce service termination, we have a program to meet your needs and we are always ready for your call.

 

Utility programs

We have a number of utility programs to better serve our customers:

 

  • Billing
  • Payment processing
  • Phone and internet-based self-service payment options
  • Automated outreach programs
  • Inbound customer service
  • Outbound payment solicitation
  • Free-to-end-user SMS texting and email

We have a number of utility programs to better serve our customers:

 

  • Billing
  • Payment processing
  • Phone and internet-based self-service payment options
  • Automated outreach programs
  • Inbound customer service
  • Outbound payment solicitation
  • Free-to-end-user SMS texting and email
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Utility Affiliations/Endorsements

  • EEI/AGA
  • National Association of Credit Managers International Utility Group
  • Customer Service Week Sponsor
  • TRMA
  • EEI/AGA
  • National Association of Credit Managers International Utility Group
  • Customer Service Week Sponsor
  • TRMA
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Service-Focused Delinquency Management

ETAN helps utility providers be knowledgeable, forward-thinking and responsive when it comes to customer service and delinquency management. Experience has taught us how to make the right contact at the right time to maximize first-contact resolution opportunities in the most cost-effective manner possible. We have fine-tuned and incorporated years of

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ETAN helps utility providers be knowledgeable, forward-thinking and responsive when it comes to customer service and delinquency management. Experience has taught us how to make the right contact at the right time to maximize first-contact resolution opportunities in the most cost-effective manner possible. We have fine-tuned and incorporated years of best practices into winning programs that deliver repeatable success with predictable outcomes.

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