ERS
ETAN for Telecom
Equipment recovery programs that integrate with your existing operations.

Equipment Recovery Services

The per-household equipment investment continues to rise, and with the addition of leased phones and expanded product lines such as security service, those numbers are expected to continue climbing. Protect that investment by building a strong equipment recovery strategy into your operational practices. Contact us today to see how ETAN can become a seamless extension of your return team.

Connecting with Your Customer

ERS offers more ways to connect with you customer with post-card programs, blast calls, live agent inbound and outbound, web and IVR self service, texting and email. We can skip trace accounts with invalid contact information and go the extra step to make sure your return messaging is delivered.

ERS offers more ways to connect with you customer with post-card programs, blast calls, live agent inbound and outbound, web and IVR self service, texting and email. We can skip trace accounts with invalid contact information and go the extra step to make sure your return messaging is delivered.

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Self Service by Web or Phone

With ERS, your customers get access to our equipment recovery website where they can log in to check the status of their equipment, find the closest drop off location, order a pre-paid shipping container or schedule a pick-up from their home or office. Many of these capabilities are also available

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With ERS, your customers get access to our equipment recovery website where they can log in to check the status of their equipment, find the closest drop off location, order a pre-paid shipping container or schedule a pick-up from their home or office. Many of these capabilities are also available on our full-service IVR.

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Types of Equipment

ERS recovers a wide variety of equipment in the cable, telecom and utility markets. Some of the assets we provide programs and packaging for include DVR’s, power sources, set-top boxes, remote controls, modems, utility pre-pay devices, and leased telephones, to name a few.

ERS recovers a wide variety of equipment in the cable, telecom and utility markets. Some of the assets we provide programs and packaging for include DVR’s, power sources, set-top boxes, remote controls, modems, utility pre-pay devices, and leased telephones, to name a few.

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