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ETAN for Telecom
The cost-effective solution for here-sourced customer service.

First Party Customer Service

When cable and telecom product lines expanded, ETAN broadened strategies to address the challenges of bundled services. Many of the retention and payment programs that ETAN pioneered for the cable industry are now operational standards in telecommunications as well. Trust ETAN, the most experienced provider of payment and retention services for variable product lines.

Keeping Customer Service Close to Home

Many telecom companies have learned the challenges associated with off-shoring the hard way and are bringing their customer service and payment contact centers closer to home. ETAN agents are all U.S. based. They are screened for exceptional soft skills and certified through a rigorous, service-focused training program prior to receiving

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Many telecom companies have learned the challenges associated with off-shoring the hard way and are bringing their customer service and payment contact centers closer to home. ETAN agents are all U.S. based. They are screened for exceptional soft skills and certified through a rigorous, service-focused training program prior to receiving client-specific training. Dedicated agent teams ensure that your communication conventions are followed and that call quality and customer service expectations are met or exceeded.

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Leaving Payments to the Professionals

We are the payment people. ETAN has developed the industry’s most innovative techniques to reduce disconnects and customer losses due to nonpayment. By serving as a seamless extension of clients’ customer care teams, we find that past-due customers are more likely to participate in the payment process.

ETAN helps to

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We are the payment people. ETAN has developed the industry’s most innovative techniques to reduce disconnects and customer losses due to nonpayment. By serving as a seamless extension of clients’ customer care teams, we find that past-due customers are more likely to participate in the payment process.

ETAN helps to manage delinquencies on several fronts, offering inbound payment and disconnect programs, live agent outreach services and effective and economic automated calls. ETAN’s agents are always completely professional; they do not employ high-pressure tactics to get results.

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Managing Peaks and Valleys

You don’t have to worry about how to staff up for unexpected high call volumes. ETAN already has. Outages? Service problems? The last thing you want is to send your customer overseas when they are angry. ETAN’s Texas-based contact center team can help. Our agents can help manage call volume

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You don’t have to worry about how to staff up for unexpected high call volumes. ETAN already has. Outages? Service problems? The last thing you want is to send your customer overseas when they are angry. ETAN’s Texas-based contact center team can help. Our agents can help manage call volume irregularities with one of our overflow call programs. Save your service levels, and possibly even your customer with a timely, service-focused response.

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