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ETAN for Telecom
Developing new strategies to address the changes in telecom write-offs.

Collections

ETAN Industries offers full-service collections programs through our subsidiary Credit Protection Association (CPA). CPA’s IntelliTrack collection engine is powered by our proprietary ExaCore operations platform. This combination allows us to develop more customized programs, incorporate more decisional data points and increases the speed of strategy implementation. These are just a few benefits offered by CPA. Visit www.creditprotect.com to learn more.

 

Balance-Adjusted Strategies

More services mean bigger balances and the value of write-offs are continuing to grow in the telecom world. CPA has strategies to deal with large accounts. By combining balance size with debtor demographics and propensity to pay calculations, we customize collection strategies for more effective outcomes.

More services mean bigger balances and the value of write-offs are continuing to grow in the telecom world. CPA has strategies to deal with large accounts. By combining balance size with debtor demographics and propensity to pay calculations, we customize collection strategies for more effective outcomes.

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Regulatory Expertise Included

With strong partnerships in the utility community, on both the first party customer service and third party collections sides, we already have PUC regulatory safeguards in place in every market we operate in. As rules and regulations evolve in regards to customer communications and collections, CPA stays on top of

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With strong partnerships in the utility community, on both the first party customer service and third party collections sides, we already have PUC regulatory safeguards in place in every market we operate in. As rules and regulations evolve in regards to customer communications and collections, CPA stays on top of every change issued by the CFPB. Rest assured that we build the same federal, state and local protections into every new account opened.

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Responsive Account Management

CPA clients are supported by an entire client service team that includes analysts, account coordinators and junior associates, but they have a single Client Service Manager who acts as their point of contact for all of their account needs. Most CPA client service managers have been with the company for

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CPA clients are supported by an entire client service team that includes analysts, account coordinators and junior associates, but they have a single Client Service Manager who acts as their point of contact for all of their account needs. Most CPA client service managers have been with the company for more than 20 years, however the newest client service manager has just finished her first decade with the organization. Your client service manager is committed to meeting your expectations, including being available via phone and email at your convenience.

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