Secure
Telecommunications
ETAN works closely with the telecom industry to help define collections, payments and first-party best practices.

Telecommunications

ETAN works closely with the telecom industry to help define collections, payments and first-party best practices.  We offer customized delinquency management programs that range from payment reminder outreach to outstanding balance collections and equipment recovery services.

With solutions that focus on consumer communications preferences and customer service excellence, ETAN is often able to exceed our clients’ service level satisfaction expectations.

The Impact of Bundled Services

When the cable and telecom providers began bundling television with phone and internet, ETAN was the first company to support the new multiple-product offering with targeted first and third party collections and adapted strategies to support higher balances and regulatory challenges.

 

We work closely with our customers to understand

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When the cable and telecom providers began bundling television with phone and internet, ETAN was the first company to support the new multiple-product offering with targeted first and third party collections and adapted strategies to support higher balances and regulatory challenges.

 

We work closely with our customers to understand market trends and have added flexibility to our platform to provide them with a competitive edge.

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The importance of customer service

We understand that every time ETAN makes or takes a call, it is the reputation of our clients on the line. Our agents are all U.S. based. They are screened for exceptional soft skills and certified through a rigorous, service-focused training program prior to receiving client-specific training. Dedicated

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We understand that every time ETAN makes or takes a call, it is the reputation of our clients on the line. Our agents are all U.S. based. They are screened for exceptional soft skills and certified through a rigorous, service-focused training program prior to receiving client-specific training. Dedicated agent teams ensure that your communication conventions are followed and that call quality and customer service expectations are met or exceeded.

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TRMA Membership

logo_trma

ETAN Industries is an affiliate member of the Telecommunications Risk Management Association.

 

The Telecommunications Risk Management Association (TRMA) is an industry forum for telecommunications risk management professionals to cooperate,

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logo_trma

ETAN Industries is an affiliate member of the Telecommunications Risk Management Association.

 

The Telecommunications Risk Management Association (TRMA) is an industry forum for telecommunications risk management professionals to cooperate, understand, and share best practices related to uncollectible debt issues among its members. For more information,visit their webpage here.

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