ERS
ETAN for Cable
Offering the industry's most comprehensive recovery program.

Equipment Recovery Services for Cable

These are exciting days for the Cable industry as a technology explosion is rapidly expanding service offering capabilities. But of course, larger product lines are accompanied by equipment upgrades, and the per-household equipment investment is skyrocketing.

Our comprehensive recovery programs are designed to keep disconnected subscribers engaged until all equipment has been returned.

Post Disconnect ERS

Understanding the challenge of recovering equipment after cable service termination, ETAN developed ERS, the most comprehensive equipment recovery package on the market. Cable industry experience has shown that the sooner ETAN reaches disconnected subscribers, the better the results.

Understanding the challenge of recovering equipment after cable service termination, ETAN developed ERS, the most comprehensive equipment recovery package on the market. Cable industry experience has shown that the sooner ETAN reaches disconnected subscribers, the better the results.

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Upgrade Programs

Asset recovery following an equipment upgrade can be tricky business. You don’t want to inconvenience subscribers who have just expanded their service. ETAN has devised a recovery program specifically for your upgrade subscribers. This customer service-centric approach is designed to make it easy and convenient for your valuable customers.

Asset recovery following an equipment upgrade can be tricky business. You don’t want to inconvenience subscribers who have just expanded their service. ETAN has devised a recovery program specifically for your upgrade subscribers. This customer service-centric approach is designed to make it easy and convenient for your valuable customers.

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Program Features

ETAN offers the most comprehensive equipment program on the market. Some vendors offer phone calls, some offer mail. ETAN offers both, as well as a consumer website and IVR self-service options to support our programs.

  • Outbound calls
  • Skip tracing, address verification
  • Customized letter campaign
  • Postage-paid equipment return kit
  • Inbound

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ETAN offers the most comprehensive equipment program on the market. Some vendors offer phone calls, some offer mail. ETAN offers both, as well as a consumer website and IVR self-service options to support our programs.

  • Outbound calls
  • Skip tracing, address verification
  • Customized letter campaign
  • Postage-paid equipment return kit
  • Inbound customer support
  • Consumer web portal
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