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ETAN for Cable
Trust the pioneers in cable collections.

Collections for Cable

In the 70’s and 80’s, when cable invoices hovered at $5 a month and delinquencies seldom surpassed $25, there was a distinct market need for an agency that was willing to provide debt management services for such small balances. From that need, ETAN subsidiary Credit Protection Association (CPA) was born. CPA was the first company offering small balance collections for cable. Today, ETAN and CPA ’s multi-tiered collection services encompass the delinquency cycle—ensuring complete debt collection effectiveness.

For more information on our collections programs and CPA click here.

Experience Counts

CPA has been a major force in the collections industry since 1977. Founded by a long-time cable executive, the company pioneered the idea of high-volume, low-balance collections, as well as a philosophy of superior customer service and commitment to excellence.

CPA has been a major force in the collections industry since 1977. Founded by a long-time cable executive, the company pioneered the idea of high-volume, low-balance collections, as well as a philosophy of superior customer service and commitment to excellence.

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The IntelliTrack Collections Model

IntelliTrack creates a smarter path to receivables management success. It represents a true advancement in collections theory — from improved intelligence utilization to more logical workforce management. With IntelliTrack, we have created efficiencies through optimal usage of ETAN’s collections and transaction processing capabilities. By utilizing more than 120 predictive credit

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IntelliTrack creates a smarter path to receivables management success. It represents a true advancement in collections theory — from improved intelligence utilization to more logical workforce management. With IntelliTrack, we have created efficiencies through optimal usage of ETAN’s collections and transaction processing capabilities. By utilizing more than 120 predictive credit characteristics, we are able to integrate scoring intelligence with account information to ensure that treatment paths are relevant and productive.

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A Professional Team of Collectors

CPA collectors are key to its overall collection and recovery strategy, and have become an integral part of the company’s success.

Our agents have an average of three to five years of customer service experience as well as previous collections experience. New agents are trained during a rigorous six-week regimen that

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CPA collectors are key to its overall collection and recovery strategy, and have become an integral part of the company’s success.

Our agents have an average of three to five years of customer service experience as well as previous collections experience. New agents are trained during a rigorous six-week regimen that focuses on state and federal regulatory compliance. Collectors are regularly monitored to identify improvement opportunities. Our skill-based workforce management approach segments agents into four tiers based on strengths and abilities, ensuring that debtors are always reaching the right agent for the job.

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