Customer Service
Cable
Solutions designed to reduce churn and manage the operational costs associated with service disconnection.

Cable

ETAN Industries’ roots were are in the cable business. Founded in 1977 by a cable executive, ETAN’s first venture was to offer collection services to the fledgling subscription television industry. As cable grew, so did ETAN’s service offerings.

Today, ETAN offers a full catalog of operations support solutions including billing and account management, equipment recovery, subscriber retention, collections and more.

Billing & Customer Service

ETAN’s cable solutions are designed to reduce churn and manage the operational costs associated with service disconnection. If you can intercept delinquent customers before disconnection, you can retain their business, receive payment and avoid significant costs.

ETAN provides a full suite of first-party collection and customer

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ETAN’s cable solutions are designed to reduce churn and manage the operational costs associated with service disconnection. If you can intercept delinquent customers before disconnection, you can retain their business, receive payment and avoid significant costs.

ETAN provides a full suite of first-party collection and customer service products, starting with welcome calls and installation appointment reminders.

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Equipment Recovery

ETAN is on top of industry developments including an equipment program to recover outstanding pre-pay user display terminals from customers who are disconnecting or changing service. We communicate the need to return the device, give the customer a variety of return options including a postage-paid envelope, and a dedicated equipment

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ETAN is on top of industry developments including an equipment program to recover outstanding pre-pay user display terminals from customers who are disconnecting or changing service. We communicate the need to return the device, give the customer a variety of return options including a postage-paid envelope, and a dedicated equipment customer service website and live-agent team to help guide the entire return process.

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High Volume Low Balance Collections

When cable invoices hovered at $5 a month and delinquencies seldom surpassed $25, there was a distinct market need for an agency that was willing to provide debt management services for such small balances. From that need, ETAN was born. Today, ETAN’s multi-tiered collection services encompass the delinquency cycle. This

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When cable invoices hovered at $5 a month and delinquencies seldom surpassed $25, there was a distinct market need for an agency that was willing to provide debt management services for such small balances. From that need, ETAN was born. Today, ETAN’s multi-tiered collection services encompass the delinquency cycle. This ensures complete debt collection effectiveness. ETAN is focused on results and performance, using innovative intelligent methodologies that produce the highest returns.

The suite of ETAN products is designed to address customer delinquencies at every point in the timeline, from pre-disconnect to post-write off.

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