Toll
Industries
At ETAN we believe that focus and domain-specific knowledge are key to excellent solutions and services.

Industries

At ETAN we believe that focus and domain-specific knowledge are key to excellent solutions and services. Therefore, we have chose to keep our clear industry focus, so we can provide best-in-class customer service options to the companies we work for.

The programs we design for cable operators are different than those we develop for utilities. The measurements for success vary from toll facilities to telecom. Let ETAN Industries bring our expertise to your company with industry-specific process optimization options that are customized to meet your business objectives.

The Impact of Bundled Services

When the cable and telecom providers began bundling television with phone and internet, ETAN was the first company to support the new multiple-product offering with targeted first and third party collections and adapted strategies to support higher balances and regulatory challenges.

 

We work closely with our customers to understand

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When the cable and telecom providers began bundling television with phone and internet, ETAN was the first company to support the new multiple-product offering with targeted first and third party collections and adapted strategies to support higher balances and regulatory challenges.

 

We work closely with our customers to understand market trends and have added flexibility to our platform to provide them with a competitive edge.

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The importance of customer service

We understand that every time ETAN makes or takes a call, it is the reputation of our clients on the line. Our agents are all U.S. based. They are screened for exceptional soft skills and certified through a rigorous, service-focused training program prior to receiving client-specific training. Dedicated

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We understand that every time ETAN makes or takes a call, it is the reputation of our clients on the line. Our agents are all U.S. based. They are screened for exceptional soft skills and certified through a rigorous, service-focused training program prior to receiving client-specific training. Dedicated agent teams ensure that your communication conventions are followed and that call quality and customer service expectations are met or exceeded.

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High Volume Low Balance Collections

When cable invoices hovered at $5 a month and delinquencies seldom surpassed $25, there was a distinct market need for an agency that was willing to provide debt management services for such small balances. From that need, ETAN was born. Today, ETAN’s multi-tiered collection services encompass the delinquency cycle. This

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When cable invoices hovered at $5 a month and delinquencies seldom surpassed $25, there was a distinct market need for an agency that was willing to provide debt management services for such small balances. From that need, ETAN was born. Today, ETAN’s multi-tiered collection services encompass the delinquency cycle. This ensures complete debt collection effectiveness. ETAN is focused on results and performance, using innovative intelligent methodologies that produce the highest returns.

The suite of ETAN products is designed to address customer delinquencies at every point in the timeline, from pre-disconnect to post-write off.

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